Good customer service is vital importance of all businesses as it has a direct impact on customer loyalty and gaining prospects. Simply put if you provide high quality customer service, you will get higher level of customer satisfaction and consequently it will influence to income of your company.

 
PROGRAM OBJECTIVES

Attending Customer Service training participants will:

• Psychological aspects of positive attitude and positive self-talk for Customer Service employees
• Know effect of self-motivation on Customer Service and its influence during customer service
• Understand reasons of customers leaving company
• Understand the ways to turn prospect into customer
• Be able to evaluate positive and negative Customer Service
• Identify your typology on customer service
• Understand customers’ needs and requirements better
• Know Customer Service Motivation
• Develop Customer First strategy and culture

WHO WILL BENEFIT?

Anybody who aims for customer satisfaction and add value to company.

Program Details

GDG Professionals has its own unique approaches and professional methods to make training materials easily understood by participants,to strengthen the training effects in participants’ memories/minds in a way that it contributes to the efficiency of performance and add more value to the company.

Our professional trainers also consider learning types of participants and adapt the training accordingly.

Methods used in training (brainstorming, discussions in groups, videotaping, case-studies) are interactive and organized in the way that participants share their thoughts, discuss/analyze them.

Training duration: 3 days

Begins: 9:00

1.Cofee break: 10:00-10:15

2.Cofee break: 11:30-11:45

Ends:13:00

In case of corporate orders (all or most participants are from one company) hours are flexible i.e., may start second part of the day.

Location offered

GDG Professionals office: Baku,  Nobel ave 15, Azure business center, 9th floor, 50 office

Client’s  office (if suggested by client)